Refund Policy

Thank you for choosing our lingerie online store! We want to make sure that you are completely satisfied with your purchase. Therefore, we have established the following refund policy:

Our return policy only qualifies for website purchases on https://kosmicos.com.

We accept order cancellations before an Item has shipped. You will get a full refund once we receive the request.

Returns and exchanges are accepted within 30 days from the date of receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that Items sent back to us without first requesting a return will not be accepted.

If you received a defective item or the wrong item, please contact our customer service team at Info@kosmicos.com immediately. We will send you a replacement or issue a full refund as soon as possible. If you wish to return an item for any other reason, please contact our customer service team to initiate the return process. You will be responsible for the return shipping costs, and we recommend using a trackable shipping method to ensure the safe return of the item. Once we receive the returned item and confirm that it is in its original condition, we will issue a refund to your original payment method within 5-7 business days.

Depending on the reason for return, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, or a non-transferable merchandise store credit or another remedy that we determine in good faith is appropriate depending on the circumstances. Kindly allow 3-7-days for your request to be reviewed. If your request is approved, we’ll notify you. Items sent back to us without first requesting a return will not be accepted.

Order Inspection
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For hygiene reasons, certain types of items cannot be returned. We cannot accept returns or exchanges on sale or clearance items, panties, thongs, or other intimate items unless there is a manufacturing defect. We do not accept returns for custom products (such as special orders or personalized items). We also do not accept returns on some accessories and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If an Item is Ineligible for a return upon confirmation, no exchange or store credit shall be Issued.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Store credit will be issued within 3-7 Business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@kosmicos.com.


We value your satisfaction and appreciate your business. If you have any questions or concerns about our return policy, please don't hesitate to contact us.

You May Also Like

14:771#Beige;289:200661911;200007763:201336100

Breathable Elegance Sheer Plus Size Bra

Cart

14:29#White;289:361386

Ashley Silk Bridal Boudoir Lingerie Gift Set

Cart

14:193#Black;289:100014064

Amy Valentines Day Lingerie Set With Gloves

Cart

14:10#Burgundy;5:100014064

Anna See Through Polka Dot Bodysuit Lingerie Set With Gloves

Cart

14:193#Black;289:100014064

Chain Black See Through Bustier Bodysuit

Cart

14:10

Red Blindfold Secret Temptations Eye Mask Rope

Cart

14:350852#Orange;289:100014064

Emily Sheer Orange Lace Lingerie Set

Cart

14:200004891#Purple;289:100014064

Vivian Bow Sheer Bra Underwear Sets

Cart

14:200003699#Just Lace Gloves

Sexy Lace Gloves Lingerie Accessories

Cart

14:193;5:100014064;154:1013

Sheer All Night Open Bow Mesh Panty

Cart

14:29#White;5:100014064

Rhonda See Through White Romantic Bridal Nightwear

Cart

14:193#Black;289:100014064

Jackie See Through Fishnet Teddy Lingerie

Cart